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Refund & Returns Policy

Product fulfillment is provided by Printify, therefore our refund and returns policy must closely align to the Printify policies.

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Returns

Because all products are made to order specifically for each customer, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Buyer's remorse

  • Change of mind

  • Preference regarding color, design, or style

  • Orders placed with incorrect shipping information provided by the customer

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

 

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, misprinted, or significantly different from what you ordered, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Once reviewed, we may offer a replacement or refund at no additional cost to you.

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Lost Packages

If your package appears to be lost in transit, please contact us. We will work with our fulfillment partner and shipping carrier to investigate the shipment.

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Packages marked as delivered by the carrier but reported as missing may require additional investigation and are handled on a case-by-case basis.

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Exchanges

Because our products are custom-made, we do not offer exchanges for ordering the wrong size, color, or product variation.

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If a replacement is approved due to a manufacturing defect or fulfillment error, a replacement item will be sent at no cost.

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Refunds

Refunds are issued only for:

  • Damaged products

  • Manufacturing defects

  • Incorrect items received

  • Orders that cannot be fulfilled

Approved refunds will be processed to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.

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Order Cancellations

Orders may be canceled or modified only before they enter production. Once production has begun, orders cannot be canceled, changed, or refunded because each item is made specifically for your order.

If you need to make changes to your order, please contact us as soon as possible after purchase.

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